Real-time access to thousands of experts and relevant Q&A easily - via desktop or mobile.
Real, practical advice you can't find anywhere else on virtually all things small business.
Reputable experts with the biggest range of expertise as rated by the community.
Upgrade to premium
Exclusive information and tools
What's the cost to outsource, whether fully or partially, on a monthly or yearly basis?
208 views
Phil Khor, Founder at ONETOUCH ACCOUNTING SOLUTIONS
I reckon there are at least 2 factors to consider here. The first is obvious - it depends on the level of social media marketing experience and skills you need, as well as your specific requirements. But that said, costs can vary a lot depending on the type and the location of business you are outsourcing to.
For example, let’s say you’re looking at outsourcing social media account management for 1-2 channels covering tasks such as content creation, regular posting, replying messages, engaging with followers, housekeeping and may include the odd task of managing ads now and then.
The more social media channels to manage, the higher the cost.
While there is an option to outsource overseas, where it’s cheaper, personally I think hiring local based businesses are better in the long run, if your business is mostly local. Social media is a platform where content needs to be current, fresh and personal, for you to be relevant and interesting to follow. Your social media profiles should not only consider the type of fans, but their location.
Hiring Australian social media experts mean you will get people who understand the local lingo, culture, traditions, holidays, current issues, economy and political landscape. It helps tremendously with creating interesting content, starting exciting discussions, piquing people’s interest and generating loyal fans. You just don’t get this from hiring overseas.
Hope this helps.
What are the factors to consider when outsourcing or keeping in-house?
162 views
Yee Trinh, Cofounder at ONETOUCH ACCOUNTING SOLUTIONS
I think it’s best to ask, which is more time and cost effective for your business? In running and growing a business, usually, it comes down to time and money.
Both options are viable with their own pros and cons.
Hiring social media experts in your business
Your social media team will know your business, brand, policies, products, roadmap intimately, like nobody can. They understand the landscape, competitors and their every move, what worked and didn’t in social media.
By hiring in-house, you’ll get a dedicated person or team to manage and grow your social media profile, unlike outsourcing. Turnaround time is faster too. You will be faster to react to news, changes and can pounce on opportunities on social media as they arise. There’s no time wasted going back and forth between your business and your social media company or agency.
However, if you want to be serious, you'll need to hire a team and that involves salaries, payroll taxes, benefits, office space, utilities, training, etc. Even a one-person department will cost you, as the average social media manager pay in Australia starts from $60K annually and can go up to $90K.
You’ll have to budget for when your employees go on sick leave and vacation. That’s not a problem when you outsource your social media management and campaigns as you are guaranteed they will deliver regardless.
Outsource to a social media company or agency
You’ll get many experts under one roof, specialising in different areas with an agency. They will have worked with multiple clients across industries to cover the breadth and depth of knowledge and experience. Even smaller sized companies tend to have extensive experience and specialised skills.
They can create and improve your social media strategy and ROI, campaigns, and perfect your social media branding. There’s no training needed, and they keep up with the latest trends, tools, updates and methods.
When you outsource, you’re also hiring a fresh eye to look at your social media. There’s nothing like an objective and trained expert from the outside looking in, to improve your ads, content, processes and campaigns. Arguably, external parties can be more creative as they aren’t stuck on the same daily grind as your employees.
If you need to scale, this is easily done by third parties as opposed to hiring more people. It can also be a time saver for small business owners who are wearing many hats. You’ll get to focus on other areas of the business.
However, you may run your budget over if you don’t plan and monitor, especially as top-rated ones will be more expensive. Alternatively, hire small boutique companies and freelancers that are good and affordable.
Outsourcing means it’s a slower process and they won’t know your business as great as your employees. They’ll have other clients and you may not be a priority.
It really boils down to your business. There’s always the hybrid solution of outsourcing some areas of social media and keeping the rest in-house.
Do you have experience with influencer marketing on Instagram? What was the cost and did it help your business?
361 views
Lisa Ormenyessy, Business Coach and Marketing Specialist at Straight Talk Group
Hi Phil, I haven't as yet, however have been considering it for a new product I have released. On reading on some business facebook groups I am a part of I have noticed that it can be quite hit and miss.
The biggest takeaway I have gotten from my research so far is ensure you have all the right paperwork ie contracts - branding specs etc in place is key. What are they going to do on your behalf (ie how many posts, what are they going to say, what hashtags etc they are going to use etc) and How are they going represent you , when , how often etc.
I was shocked to hear how many 'scammers' there are out there - with fake followers, bots etc that will not yeild any results.
I say Go for it! but, like all business - Do your own research and Due Diligence!
435 views
Instagram is ideal for product-based businesses, especially B2C businesses. What about service-based businesses? Has anyone had success in Instagram marketing for their business? Any tips?
519 views
Naveen HMS, India at Hakuna Matata Solutions Pvt Ltd
Insta is not only to promote personal photo's, it’s arguably the most powerful social platform on the earth and a must-have for any business’s social media arsenal!
1. Show your expertise.
2. Inspire with success stories.
3. Inspire with quotes.
4. Make them smile.
5. Raise the curtain.
Let's talk about a controversial setting in LinkedIn called, “Who’s Viewed My Profile?” This setting controls what is shown to LinkedIn users whose profile you have viewed. To be accused of...
3.31K views
Chelsea Creamer, Community Manager at SavvySME
Cassidy is totally right - it nails your professional online identity. In any case, there's always the account settings section and the save changes button :)
Does someone know if it's possible to do advertising with a Facebook group like with Facebook pages? Curious to know.
514 views
Paula O'Sullivan at Possum Digital
No, it's not. I do know people who use the strategy of creating a friendly URL that is used in the ad, that then redirects to the Facebook group.
Many small business owners need to understand beyond follower numbers. What are the important questions you need to ask to hire the right social media agency?
128 views
Sonja Ceri, CMO at Four Drunk Parrots
Ask to see previous examples of their work to gauge if they are able to create the type of content you are looking for. Also ask them to create 3 -5 pieces of content for your company and see if they are aligned with your message and they type of content you want to be putting out there. Ask them how much time they think it will take each month to create the amount of content you require. And finally ask how much it will cost - you don't want to be hit with any hidden costs when you receive the invoice.
I'm very interested to know other business owners' opinion and experience on this. How much do Facebook ads cost you and your business? What's your budget for paid advertising on social media in...
665 views
Daniella Pozzolungo, Digital Marketing Strategist at DM Marketing
Yes I do and you should. I have heard that you wont get as much visibility by using 3rd party apps. The functionality is there within Facebook natively, so no need to go elsewhere to other apps.
Why you should schedule? It helps keep you planned, organised and consistent. If you don't plan ahead typically, you might be more likely to post for the sake of posting, without much thought put into it. I would have a content strategy in place where you have planned content, but also allow the flexibility to add unscheduled, timely posts as you need to.
Will creating Facebook adverts mess with my organic traffic and marketing like boosting? Shall I do it?
350 views
Sheridan James, Community Manager at Savvy SME
The short answer is no, Facebook ads and boosted posts have no negative effect on your organic reach.
There are two scenarios in which an ad can come into play; either you have a post you’re promoting, or you’re creating a post in the ads manager to promote.
In the first option, you already have a post and it’s already being shared. Turning it into an ad doesn’t diminish that, because it’s already happened. The only thing it does is expand the number of people who see your posts. Thus, promoting an existing post cannot possibly decrease your reach, only increase it. The absolute worst case would be no one seeing your ad, for whatever reason, so your reach stays the same.
When you’re creating a post to use for a promoted ad, that post didn’t exist before the ad went live. That means its organic reach is 0.
When you post the ad, it gets hits, and it gets exposure. This gives you reach you didn’t have before. Therefore, every view you get from an ad is a bit of reach you didn’t have before.
Strategic Leader at Lead a Better Business
Top 30%
Digital Marketing Strategist at DM Marketing
Top 30%
Founder & Editor at Women Love Tech
Top 10%