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The client, a metro-based trade business, was winning plenty of work but had no clear visibility into true job costs. Quotes were often based on experience and rough estimates, with materials, labour, and overheads not consistently tracked against each job. As costs rose and jobs varied in...
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The client, a single-location cafe based in a busy suburban area, was operating without clear visibility into margins or cash flow. Pricing decisions were reactive, costs were creeping up, and the owner often felt unsure whether the business was actually performing as expected. Our approach...
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Having a new employee join the team can be the best and the worst of times for an employer. During the first three months of employment, efficient onboarding is essential to the employee’s familiarisation with a new place of work and goes way beyond a simple orientation process. Good...
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The honeybee’s hive is approximately between 50 000 and 60 000 strong, it has one leader, no managers and it has the ability to communicate efficiently and effectively to the entire hive critical information related to its survival. How can this perfect communication ecosystem exist and what can...
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When you spend most of your day in a pleasant, air conditioned office, you might think that you can’t possibly come to any harm. However, hazards in the workplace that increase the risk of injury are more common than you may think. But by making simple changes to your daily routine you can keep...
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We now reach the final style - because this one is last, it does not mean "c" is worse or of lesser importance than any other style - we follow the clockwise convention as we move around the quadrants. The "c" is complaint. This style is driven by the need to have facts and details and...
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Some thoughts on the link between Job Descriptions and Systems. There can be little argument that a systems’ driven (small) business is essential to allow an enterprise not only to grow beyond its dependence on the owner/founder but also to grow into a ‘real’ business and not just a job. If...
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Achieving a harmonious productive workforce is not an accident and there are a few easy steps we can take to make it a reality. In this article, I continue to explore the four fundamental behavioral styles and learn how to spot them and where the styles are most suited. There are four styles,...
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An enormous benefit exists for small business where they are still small enough to know their employees intimately. That is, to know their strengths, improvement areas, motivations and most importantly how to effectively communicate with each of them as an individual. This unique opportunity needs...
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