Hi Nathan,

Regardless of the type of business, one of the most important aspects I see as a workplace mediator and conflict manager to retain staff is to treat them with respect and expect all staff to treat each other respectfully.

As soon as this doesn't happen conflict can occur and an RU OK report identified 46% of employees would rather leave than manage conflict. And that becomes expensive if you have to always train new staff.

Ensure staff have skills in managing themselves in conflict and know how to present an opposing idea.

Also if there are supervisors in the business train them in what it means to be a supervisor - both the good and the bad.

Andrea

Hi Nathan,

Ask them, have a conversation with them!

It will be as different and as individual as they are.

Don't fall into the trap of thinking that you can apply a blanket approach. People and their behaviour are reinforced and rewarded in different ways, at different times, in different environments.

Behaviour can be shaped, predicted, reinforced, punished and most important measured.

How often do we start a conversation with...you always...everytime....you never....

Get baseline, behaviour and then measure.

To get more of the behaviour you want or want more of, reinforce through reward (actually has to be though). If you do this well you will find the behaviours you don't want or want less of start to go diminish and go way.

The absolute correct answer to your question is right there...right there... with that employee and that employee and that employee.....

Cheers

Greg

Hi Nathan,

Ask them, have a conversation with them!

It will be as different and as individual as they are.

Don't fall into the trap of thinking that you can apply a blanket approach. People and their behaviour are reinforced and rewarded in different ways, at different times, in different environments.

Behaviour can be shaped, predicted, reinforced, punished and most important measured.

How often do we start a conversation with...you always...everytime....you never....

Get baseline, behaviour and then measure.

To get more of the behaviour you want or want more of, reinforce through reward (actually has to be though). If you do this well you will find the behaviours you don't want or want less of start to go diminish and go way.

The absolute correct answer to your question is right there...right there... with that employee and that employee and that employee.....

Cheers

Greg